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    Common Questions

    Because most items are made-to-order, our standard time to produce a product is two (2) weeks. Meaning, items are typically made and ship out from our facility within two weeks of being ordered. Occasionally, an item may take a little longer if it is more complex to produce or if the materials to produce it need to be ordered in, but we are often able to ship sooner than the two week standard time.

    USPS delivery times vary depending of how far the items will be transported once shipped. 

    We are happy to embroider on your items if it is something we can stitch on and fit into our machines. It’s fairly common to have items sent to us or dropped off for custom embroidery. Feel free to contact us with your custom inquiries.

    We use a printing method called dye sublimation, which requires a specific fabric or coated surfaces to image on. If a garment is 100% polyester or a blended material with a high polyester count (70% or higher), and is white or a very light color value, we can usually image on it. All other printed items (mugs, ornaments, cutting boards, etc.) are specifically made for the dye sublimation process.

    We accept all major credit cards online, or you can choose to pay with your PayPal account. 


    Visit our FAQ page for answers to more frequently asked questions.